TSLAC Support Form

Our goal is to provide the best customer service possible and a prompt solution to any technical issue you are experiencing. We created this form to assist you in gathering the detailed information we need to provide an accurate and timely resolution to your inquiry.

Submit A Request

Please complete the following and provide details of what you need help with. This will generate an Boundless Support ticket and a Technical Support Specialist will contact you as soon as possible to help provide a solution. * Indicates a Required Field

Library Name

Email Address

Subject

Category

Device Type (If Applicable)

Format (If Applicable)

Browser (If Applicable)

Patron Information (If Applicable) i.e. Barcode and Pin

Title Information (If Applicable) i.e. ISBN and Title

Description: Please try to be as specific as possible when describing the issue. If you are asking multiple questions in one ticket, please number them 1, 2, 3 ect, as this will make it easier for both parties. Remember to provide as much detail as possible to help us replicate the issue. Helpful information would include OS Version, Boundless Build #, where did the error occur (i.e., Landing page, Title Details page, Accounts, Content of the eBook/Audio). What action was being performed (return, remove, renew, checkout, place on hold). Was the patron connected to WiFi or Cellular and whether they were on a Public or Private network.

Contact Information