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Jefferson County Public Library Patron Support

Our goal is to provide the best customer service possible and a prompt solution to any technical issue you are experiencing. We created this form to assist you in gathering the detailed information we need to provide an accurate and timely resolution to your inquiry.

Submit A Request

Please complete the following and provide details of what you need help with. This will generate an Boundless Support ticket and a Technical Support Specialist will contact you as soon as possible to help provide a solution. * Indicates a Required Field

Contact

Your Name:

Email Address

Subject

Patron Information

Barcode/Library ID

Issue

Category

Device Type (if Applicable)

Format (if Applicable)

Browser (if Applicable)

Title Information (If Applicable) i.e. ISBN and title

Details

Please try to be as specific as possible when describing the issue. If you are asking multiple questions in one ticket, please number them 1, 2, 3 ect., as this will make it easier for both parties. Remember to provide as much detail as possible to help us replicate the issue. Helpful information would include OS Version, Boundless Build#, where did the error occur (Main landing page, Title Detail, Accounts, in the content of the book/audio). What action was being performed (return, remove, renew, checkout, place on hold)? Were you connected to WiFi or Cellular and were you on a Public or Private network?

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Contact Information